Our story follows Alison Sunderlund, an average small town Ohio girl. By day she can be found working as a server in a local café and by night she takes care of her house and family: her dad and younger brother. Though she doesn't have a lot on her plate, the life she has gives her very little free time. But Alison's life changes one morning when she wakes up sitting under a tree in a brand new world.
Confused, Alison sets out to discover more about her new surroundings, accidentally stumbling upon the Arkwright estate, home of Gwyn Arkwright and The Looking Glass Café. With no place to go and a way back home seeming impossible, Gwyn, being the kind soul that he is, gives Alison a job and a place to stay for the time being. Everything's peachy except... now Alison must choose which of The Looking Glass' five employees will train her!
Will Alison stick with what she knows and remain a server? Will she a cut a new path as a cook's assistant? Will she wipe away her past burdens as a low-level dishwasher? Will Alison ever figure out what strange world she's in? Will she ever return to her old life?
Will she want to?